Vance Technologies Limited Privacy Policy

Last updated on

04.01.2023

Vance Technologies Limited, a limited company incorporated in England with registered number 14378396 and registered address at Profile West, 950 Great West Road, Suite 2, First Floor, Brentford, TW8 9ES, United Kingdom (“Vance”, “we”, “us”, “Company”) is concerned with protecting the privacy of any personal information that you may choose to provide to us (“Personal Information”). Vance will attempt to ensure that the use of your Personal Information is compliant with the General Data Protection Regulation, (Regulation (EU) 2016/679) (“GDPR”). Accordingly, Vance issues this policy to inform you of our use of your Personal Information.

We are committed to protecting your Personal Information. Please read the following terms of the Privacy Policy carefully to understand our practices and how we will treat your Personal Information.
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1. INTRODUCTION
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1.1. This Privacy Policy sets out the way in which Vance collects and processes Personal Information, as well as the steps we take to protect such information.
1.2. By utilising our Services, you acknowledge that you have read, and agree to, the terms of this Privacy Policy and that you consent to the use by Vance of your Personal Information for the purposes set out in paragraph 3 of this Privacy Policy. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the Platform or provide your Personal Information to us otherwise. However, if you do not provide your Personal Information, you may not be able to use all or part of the Services we offer.
1.3. Capitalised terms not defined in this Privacy Policy shall be as defined in the Terms of Service.
1.4. This Platform- www.Vance.tech is operated by Vance.
1.5. Definitions:
1.5.1. “You” means the user who is using the services of Vance.
1.5.2. “Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.
1.5.3. “Visitor” means an individual other than a user, who uses the public area, but has no access to the restricted areas of the Platform or Service.
1.6. Principle. This policy is based on the following data protection principles:
1.6.1. The processing of personal data shall take place in a lawful, fair and transparent way;
1.6.2. The collecting of personal data shall only be performed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
1.6.3. The collecting of personal data shall be adequate, relevant and limited to what is necessary in relation to the purpose for which they are processed;
1.6.4. The personal data shall be accurate and where necessary, kept up to date;
1.6.5. Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay;
1.6.6. Personal data shall be kept in a form which permits identification of the data subject for no longer than it is necessary for the purpose for which the personal data are processed;
1.6.7. All personal data shall be kept confidential and stored in a manner that ensures appropriate security;
1.6.8. Personal data shall not be shared with third parties except when necessary in order for them to provide services upon agreement;
1.6.9. Data subjects shall have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.

2. INFORMATION THAT WE COLLECT
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2.1. As part of providing, you with the Services, we collect your Personal Information on registering an account. “Personal Information” means any information from which you can be personally identified:
2.1.1. we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Platform and your visits to and use of the Platform (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use;
2.1.2. to the extent that we collect and process documentation on behalf of our contributing foreign exchange companies to assist them with complying with various statutory requirements including without limitation anti-money laundering procedures, we may collect a copy of your passport, director and shareholder information, driving licence and evidence of proof of address. These documents contain various elements of personal and company information;
2.1.3. if you choose to subscribe to our service, you will be required to enter your email address;
2.1.4. you may be given opportunities to provide us with other information from time to time;
‍2.1.5. when you contact us by email or telephone or through any contact form provided on the Platform, we may ask you to provide some or all the following information:
a). your name
b). your address
c). your email address; and/or
d). details of any search effected by you and/or any transaction executed by you with any partner
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2.2. Not all the personal information we hold about you will come always directly from you. We may also collect information from third parties such as our partner, Rational FX and service provider, Plaid and Sofort and publicly available websites (i.e Facebook, Google, Twitter, Instagram, LinkedIn), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.

3. USAGE OF YOUR PERSONAL INFORMATION BY US
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3.1. We will process your Personal Information in accordance with the GDPR and to provide you with the Services. We will process your Personal Information to enable us to:
a). to provide our services to you on the Platform;
b). to assist our foreign exchange companies with providing their services to you;
c). your email address; and/or
d). to manage and administer the Platform;
e). to send you newsletters and other relevant and targeted promotional communications;
f). to notify you of changes we have made or plan to make to the Platform;
g). to send you email and trade confirmations and a welcome email as necessary;
h). to request feedback from you on any transaction effected by you through the Platform;
i). to deal with enquiries, complaints and feedback from you and our service providers;
j). to provide third parties with statistical anonymised information about our users;
k). to analysis and improve the services offered on the Platform.

‍3.2. If at any time you wish us to stop processing your Personal Information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will be closed. You may contact us by sending an email to help@vance.tech.
‍3.3. To ensure a good quality of service we may monitor any communication you have with us whether in writing or by electronic mail (“Recordings”) or any inbound and outbound calls done by any member of Vance team. Any recordings remain the property of Vance and will be used only for the purposes listed above.
3.4. In the event that the purposes for processing change, then we will notify you as soon as practicable and seek any additional consent that may be required.

4. DISCLOSURE YOUR PERSONAL INFORMATION
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4.1. Except as described in this Privacy Policy, we will not intentionally disclose the Personal Data that we collect or store on the Service to third parties without your prior explicit consent.
4.2. Except to the extent required by any applicable law or governmental or judicial body, we will only disclose such of your Personal Information to our foreign exchange companies as is required for us or them to perform our or their services to you.
4.3. We will use all reasonable endeavours to ensure that any foreign exchange companies to whom we disclose your confidential information is compliant with the Data Protection Act 1998 (or an equivalent standard) as regards its use and storage of your Personal Information.
4.4. Once you trade with one of any foreign exchange companies, you give permission for such contributing foreign exchange company to disclose Personal Information and transactional information to us for the following reasons:
a). to enable us to track the amount of commission payments due to us from the broker;
b). to enable us to contact you to request feedback on the transaction; and
c). to improve our services to you by tailoring the Platform to your requirements.
‍4.5. In the event that we sell or buy any business or assets, we may disclose your Personal Information and transaction data to the prospective seller or buyer of such business or assets. If substantially all of the assets of Vance are acquired by a third party, personal data and transaction data held by it about its customers will be one of the transferred assets.
4.6. We will disclose your Personal Information if we are under a duty to disclose or share your personal data and transaction data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of Vance, the Platform, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4.7. If at any time you wish us to stop processing your Personal Information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will be closed. You may contact us help@vance.tech.

5. DATA SUBJECT RIGHTS
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5.1. We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. Your principal rights under the GDPR are as follows:
a). the right for information (a monetary charge may be levied on you to meet our costs in providing you with the details we hold about you);
b). the right to access;
c). the right to rectification;
d). the right to erasure; the right to be forgotten
e). the right to restrict processing;
f). the right to object to processing;
g). the right to data portability;
h). the right to complain to a supervisory authority; and
i). the right to withdraw consent.
5.2. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you, you may contact us by sending an email to help@vance.tech. We will acknowledge your request within seventy-two (72) hours and handle it promptly. Vance will respond to these requests within a month, with a possibility to extend this period for particularly complex requests in accordance with Applicable Law. We will retain your information for as long as your account is active, as needed to provide you Services, or to comply with our legal obligations, resolve disputes and enforce our agreements,
5.3. You may update, correct, or delete your Account information and preferences at any time by accessing your Account. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
5.4. You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some or all of the features and functionality of the Service.
5.5. At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by Applicable Law.
5.6. In accordance with Applicable Law, we reserve the right to withhold personal data if disclosing it would adversely affect the rights and freedoms of others. Moreover, we reserve the right to charge a fee for complying with such requests if they are deemed manifestly unfounded or excessive. Vance may charge a reasonable administrative-cost fee if further copies are requested.
5.7. We may use your Personal Data for the purposes of automated decision-making when displaying your activity and offers based on your trends and interest. When such processing takes place, we will request your explicit consent and provide you with the option to opt-out. We may also use automated decision making in order to fulfil obligations imposed by law, in which case we will inform you of any such processing. You have the right to object to the processing of your personal data for automated purposes at any time by contacting us at help@vance.tech

6. CONTACT US
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6.1. For full details about the Vance group members and where they operate please contact us at: help@vance.tech.
6.2. If at any time you believe that we have not adhered to this Privacy Policy, please contact us at help@vance.tech and we will seek to promptly determine and correct the problem.

7. ADVERTISING AND USE OF COOKIES
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7.1. We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. Certain cookies will allow you to leave and re-enter the Platform without re-entering your password. This will be monitored by a web server.
For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, please refer to our cookies policy for more detail.
7.2. Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Platform (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by Google Analytics for the purposes as set out in this paragraph.
7.3. The data collected by cookies is anonymous. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Platform.
7.4. Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes – including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by Vance collect only anonymous data..
7.5. In order to improve the Platform and the Services, we use (temporary and persistent) cookies, authorised third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Platform.
7.6. In order to understand how people use the Platform and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Platform.
7.7. If you register with us or if you continue to use the Platform, you agree to our use of cookies. You further agree to use the Platform only for lawful purposes.
7.8. From time to time you may find links to third party websites on the Platform. These links are provided for your information only and are not recommended by Vance. Vance has no control over the content of third party sites and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of them. When accessing a third party website, you are advised to check such website’s terms of service and privacy policy to ensure compliance with applicable laws.

8. MINORS AND CHILDREN’S PRIVACY
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8.1. Protecting the privacy of minors is especially important. Our Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 18 years of age, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an Account on the Service, then you may alert us athelp@vance.tech and request that we delete your child’s Personal Data from our systems.

9. SECURITY
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9.1. We take appropriate security measures to protect against loss, misuse and unauthorized access, alteration, disclosure, or destruction of your information. Vance has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing Personal Information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.
9.2. No method of transmission over the internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organisational safeguards. If you believe your Personal Data has been compromised, please contact help@vance.tech.

10. SECURITY
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10.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10.2. All information you provide to us are stored on our secured servers.
10.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted through our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10.4. We transmit Personal Information using Secure Sockets Layer (SSL) software which encrypts information you input. Further, to the extent that we collect any credit card or bank account information from you, we will only reveal the last four digits of your credit card number when confirming an order. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

11. CHANGES TO THIS PRIVACY POLICY
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11.1. Please note that this Privacy Policy may change from time to time. If we change this Privacy Policy in ways that affect how we use your Personal Information, we will advise you of the choices you may have as a result of those changes. We will also post a notice that this Privacy Policy has changed.

This Privacy Policy ("Policy") expresses our firm commitment to aid our users and visitors better understand what information we collect about them and what may happen to that information. This Policy is effective as of 01^st May 2023

This Policy explains what we collect and how we use your personal data when you use our website https://www.vance.tech/, our mobile application (available on Android and IOS), (jointly referred as “Website” or "Platform"). and provide your information while using the services available on the Website and other services provided by Vance ("Services"), and how we use and disclose that information. If anything here applies to only one of our Services or to customers in a particular country, we’ll explicitly point this out to you.

If you have any questions or comments about the Policy, please contact us at help@vance.tech. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and our term of use policy available on our website. Any grievance or complaint may be intimated to grievance officer, who may be reached at help@vance.tech. The complaint shall be redressed within a period of 1 (one) month.

1. Data controller

1.1.

The Data Controller for the collection and use of the Personal Information (as defined below) is Vance Techlabs Private Limited, a company incorporated under the laws of India and having its registered office at 442/464 Amar Jyothi, HBCS Layout Domlur, Bangalore, Karnataka – 560071, India.

2. Gathering of your personal information

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.

The specific personal details we gather from you depend on how you interact with our website. This includes but is not limited to information such as your name, gender, age, mailing address, phone number, email address, contact preferences, identification proof, bank account/credit card/debit card details, Know Your Customer (KYC) details, employment proof, educational background proof, and any other relevant information that helps us or our partners verify your identity.

If we determine it necessary, at our own discretion, we may also request and collect additional information from third parties. This could involve obtaining credit-related information from a credit bureau (to the extent permitted by law) or verifying the identification details you provided during registration.

You acknowledge that it is your responsibility to ensure that your personal information is always accurate, complete, and up-to-date. We will also make reasonable efforts to give you the opportunity to request corrections to your personal information if it is found to be inaccurate. Additionally, you can request the deletion of your personal information, subject to applicable law. However, we reserve the right to reject requests that contravene the terms outlined in this policy, our website's terms and conditions, or any relevant laws. We may also decline requests that require disproportionately extensive technical efforts, endanger the privacy of others, or are highly impractical.

3. Information obtained through your usage of service

3.1.

We offer various Services that help you efficiently manage the contact information you provide to us as part of our Services. Typically, these contacts include details about individuals (or organizations), such as their names, email addresses, phone numbers, and online identifiers. In addition to this basic information, your Contacts may also include supplementary details about individuals, including their affiliations with organizations, job titles, birthdays, important dates, age, gender, general location, relationships, skills, interests, preferences, personal notes, photos, tags, and other categorizations.

3.2.

Through our Services, we provide tools to effectively manage the contact information you provide. Your Contacts play a crucial role in establishing connections and relationships. They contain information about individuals (or organizations), including names, email addresses, phone numbers, and online identifiers. Moreover, your Contacts may include additional details, such as organizational affiliations, job titles, birthdays, important dates, age, gender, general location, relationships, skills, interests, preferences, personal notes, photos, tags, and other categorizations.

3.2.1

Contact book access: The Contacts you create reflect certain relationships between you and the people or organizations they represent. These Contacts may explicitly indicate the nature of the relationship. Additionally, we may deduce the strength or nature of a relationship based on the presence or absence of specific contact information, such as mobile numbers or key dates, as well as shared elements like physical addresses or organizational affiliations. Inferred relationship information can also be derived from your interactions with individual Contacts, such as frequency of access or modification.

3.2.2

Connected Services: Many of our Services allow you to connect with external systems or databases that might contain information about your relationships. This includes "connections" on social networks or other platform.

4. Gathering of automatic information, utilization of cookies and similar tracking technologies

We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. Certain cookies will allow you to leave and re-enter the Platform without re-entering your password. This will be monitored by a web server.

Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Platform (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by Google Analytics for the purposes as set out in this paragraph.

The data collected by cookies is anonymous. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies, you may not be able to use the full functionality of the Platform.

Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes – including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by Vance collect only anonymous data.

In order to improve the Platform and the Services, we use (temporary and persistent) cookies, authorised third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Platform.

In order to understand how people use the Platform and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Platform.

If you register with us or if you continue to use the Platform, you agree to our use of cookies. You further agree to use the Platform only for lawful purposes.

From time to time you may find links to third party websites on the Platform. These links are provided for your information only and are not recommended by Vance. Vance has no control over the content of third party sites and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of them. When accessing a third party website, you are advised to check such website’s terms of service and privacy policy to ensure compliance with applicable laws.

5. Gathering of personal information from social network platforms

You may at times be permitted to log into our Website through your other social networking accounts. If you choose to do so, you will need to provide your email address and password associated with those social networking accounts. In order to proceed, we will request your permission to access and gather your basic information, which includes your name, profile picture, gender, networks, user IDs, date of birth, email address, and any other publicly available information on your account. If you grant us access to this information, we will be able to retrieve it even if you have not made it publicly visible. The information we receive from these social networking sites is stored along with the other information we collect or receive from you.

Please note that the information collected by these social networking sites is governed by their own policies. If you would like to understand how these sites utilize and disclose your information, including any publicly shared information, we recommend referring to the respective privacy policies of the social networking sites. We have no control over how any third-party site utilizes or discloses the personal information it gathers about you.

6. How Vance uses the collected information

6.1.

How Personal Information Is Used

6.2.

We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons and you consent to the same:

6.1.1.

To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;

6.1.2.

For customer support and to respond to your inquiries;

6.1.3.

For internal record-keeping purposes;

6.1.4.

To process billing and payment, including sharing with third party payment gateways in connection with Website and/or Services;

6.1.5.

To improve and maintain our Website and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);

6.1.6.

To periodically send promotional emails to the email address you provide regarding new products from Vance, special offers from Vance or other information about Vance that we think you may find interesting;

6.1.7.

To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information;

6.1.8.

For Vance's market research purposes, including, but not limited to, the customization of the Website or Services according to your interests;

6.1.9.

We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;

6.1.10.

To resolve disputes, to protect ourselves and other users of our Website and/or Services, and to enforce our Website’s terms and conditions;

6.1.11.

We also may compare personal information collected through the Website and/or Services to verify its accuracy with personal information collected from third parties; and

6.1.12.

We may combine aggregate data with the personal information we collect about you.

6.2.

From time to time, Vance may use personal information for new and unanticipated uses not previously disclosed in our Policy. If our information practices change regarding information previously collected, Vance shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

6.3.

It is further clarified that your registration or provision of information on the Website shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you are registered with the National Customer Preference Register (NCPR) and have opted out of receiving promotional calls and messages and (ii) by way of SMS or email notifications or messages in any other electronic form.

6.2.

7. Security

We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Vance may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Vance is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your account via unauthorized password activity.

8. Disclosure

We may share the information that we collect about you, including your personal information, as follows:

8.1.

Information Disclosed To Protect Us And Others: We may disclose your information including Personal Information if: (i) it is pursuant to Services that you have requested; (ii) Vance reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (iii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iv) reasonably necessary to enforce this Policy, our terms and conditions etc. (v) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (vi) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

8.2.

Information Disclosed To Third Party Service Providers And Business Partners: We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Vance may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.

8.3.

Information Disclosed To Law Enforcement Or Government Officials: We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.

8.4.

Information Disclosed At Your Request: We may share your personal information with other users or third parties to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service.

9. Links to external websites

The Website may contain links to other websites or resources over which Vance does not have any control. Such links do not constitute an endorsement by Vance of those external websites. You acknowledge that Vance is providing these links to you only as a convenience, and further agree that Vance is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites and such sites are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy located on the linked to external website.

10. Updating, deleting and correcting your personal information

You may choose to restrict the collection or use of your personal information in the following ways: You can review, correct and delete your personal information by emailing us at help@vance.tech You must promptly reach out to us to change your information if your personal information changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely.

Nonetheless, upon your request we may close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our terms and conditions, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. Once we have deleted or removed your account, you agree that Vance shall not be responsible for any personal information that was not included within your deleted and/or removed account that remains on the Website.

11. What choices do I have regarding use of my personal information

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

12. Use of Vance information

In order to facilitate the provision and utilization of services, the Website allows you to share personal information with Vance. When entering into a service agreement, it may be necessary to provide Vance with your name, email address, phone number, or personal address.

Your password serves as the key to access your account. It is important to create a password that includes unique combinations of numbers, letters, special characters, and the like. Furthermore, it is crucial that you do not disclose your password to anyone. If you choose to share your password or personal information with others, you bear sole responsibility for any actions performed through your account. If your password is compromised in any way, it is imperative that you promptly notify Vance in order to change your password. This will help you regain control over your personal information and prevent any legally binding actions from being taken on your behalf.

13. Contact us

For full details about the Vance group members and where they operate, please contact us at: help@vance.tech. If at any time you believe that we have not adhered to this Policy, please contact us at help@vance.tech and we will seek to promptly determine and correct the problem.

14. Changes to this policy

Please note that this Policy may change from time to time. If we change this Policy in ways that affect how we use your Personal Information, we will advise you of the choices you may have as a result of those changes. We will also post a notice that this Policy has changed.