There are some restrictions on the types of recipients you can send to in India. Your transfer could be delayed or put on hold if your recipient doesn't match the requirements. If you're not sure what reason to choose, review the information below for more information on who can receive your transfer: My NRE Account: Payments to an NRE account. Family Support: Payments to an individual. Real Estate Purchase: Payments for real estate purchases to an individual or estate developer. Education: Payments to an individual or school. Tax Payment: Tax payments to the Indian Tax Department. Disaster Relief Fund: Donations to the Prime Minister's National Relief Fund.

To send a transfer to India with Vance, you'll need the following information from your recipient: Full name Bank account number Phone number (if sending SMS updates to your recipient) Reason for sending

There are no limits as to how much you can send with the Vance app!

Vance enables real-time payments to India. Once you have initiated the transaction, your recipient should receive the money in no more than a few minutes. If you are facing issues or delays, chat with us here.

No. As Vance is a financial app, we do not allow more than one account. You can however create new accounts for your friends and family.

Vance uses name, phone number and date of birth as identifiers. If we detect a duplicate account, we will suspend the account.

As per regulations, we need to verify your identity and address to activate international transfers via Vance. This helps us protect you from potential fraud and impersonation.

Vance provides transparent, quick, and affordable cross-border payments. With Vance, you can send money back home instantly and without any hassle. We use live google rates to convert your money!

Just download the app from the Play Store (Android) or App Store (iOS), then follow the simple onboarding instructions. After signing up, you’ll need to verify your identity, and then, you can use the app to send money to anyone in India.

To delete your account, reach out to the Vance team through email - help@vance.tech

Vance does not impose any limits on transfers. As all of our customers go through a KYC (Know Your Customer) process upfront, which allows us to offer no-limits on our platform. Please note that larger transactions might face a delay for additional checks.

At Vance, we try to deliver on the promises we make. In case your transaction is delayed, we will notify you over email and phone. One of our team members will be in touch to make sure your transaction is processed at the earliest.

Vance sends regular notifications informing users about the status of the transaction. Users can see where exactly their money is and how long it will take to reach their recipients. Once the money reaches, Vance will send you a text message and email to relay the same!

You can select the account you want your refund to be processed to. Simply reach out to help@vance.tech with your account information!

Refunds will be processed within 48 hours. The Vance team will be in touch with you to determine the account the refund should be processed in.

If your bank is not supported by Plaid, you will need to transfer the amount to Vance’s bank account first. After this amount is credited to our account, we’ll send the amount to your recipient. You can expect the recipient to receive the amount in under 10 minutes.

Vance supports payments via two modes: Direct transfer via Plaid Plaid is a payment gateway that connects directly with your bank to initiate the transfer. Bank transfer This requires you to initiate a transfer to Vance’ bank account, and after the payment is credited to Vance, Vance transfers the money to your recipient’s account. In both cases, you can safely expect the recipient to receive the money in less than 10 minutes.

We are sorry for the inconvenience. Please reach out to us at help@vance.tech and we will help resolve this as soon as possible.

You can check it from the recent transfers tab on your home screen

Please reach out to help@vance.tech and we will email you the receipts for your transaction

Please reach out to help@vance.tech and we will email you the statement for your account.

Vance treats all customer related data with bank level security. Your data is safe on our platform and protected with the highest level of encryption.

Yes, Vance works with industry leading platforms to provide remittance service to India. Our partners are regulated by the FCA in the UK and we strive to maintain bank level security for all your transactions.

Please click here to read about our privacy policy

Vance does not store any personal information of our users. We do store your transaction history till the time your account stays active with us. We do this to be able to give you support for your transactions.

Vance works with regulated entities to enable cross-border transactions. Vance in itself is not licensed by FCA or any financial institutions.