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Frequently Asked Questions
As per regulations, we need to verify your identity and address to activate international transfers via Vance. This helps us protect you from potential fraud and impersonation.
There are some restrictions on the types of recipients you can send to in India. Your transfer could be delayed or put on hold if your recipient doesn't match the requirements. If you're not sure what reason to choose, review the information below for more information on who can receive your transfer: My NRE Account: Payments to an NRE account.Family Support: Payments to an individual.Real Estate Purchase: Payments for real estate purchases to an individual or estate developer. Education: Payments to an individual or school.Tax Payment: Tax payments to the Indian Tax Department.Disaster Relief Fund: Donations to the Prime Minister's National Relief Fund.
To send a transfer to India with Vance, you'll need the following information from your recipient:Full nameBank account numberPhone number (if sending SMS updates to your recipient)Reason for sending
Vance enables real-time payments to India. Once you have initiated the transaction, your recipient should receive the money in no more than a few minutes. If you are facing issues or delays, chat with us here.
There are no limits as to how much you can send with the Vance app!
No. As Vance is a financial app, we do not allow more than one account. You can however create new accounts for your friends and family.
To delete your account, reach out to the Vance team through email - firstname.lastname@example.org
Vance provides transparent, quick, and affordable cross-border payments. With Vance, you can send money back home instantly and without any hassle. We use live google rates to convert your money!
Just download the app from the Play Store (Android) or App Store (iOS), then follow the simple onboarding instructions. After signing up, you’ll need to verify your identity, and then, you can use the app to send money to anyone in India.
Vance uses name, phone number and date of birth as identifiers. If we detect a duplicate account, we will suspend the account.
You can check it from the recent transfers tab on your home screen
Please reach out to email@example.com and we will email you the receipts for your transaction
Vance does not impose any limits on transfers. As all of our customers go through a KYC (Know Your Customer) process upfront, which allows us to offer no-limits on our platform. Please note that larger transactions might face a delay for additional checks.
Refunds will be processed within 48 hours. The Vance team will be in touch with you to determine the account the refund should be processed in.
You can select the account you want your refund to be processed to. Simply reach out to firstname.lastname@example.org with your account information!
Vance sends regular notifications informing users about the status of the transaction. Users can see where exactly their money is and how long it will take to reach their recipients. Once the money reaches, Vance will send you a text message and email to relay the same!
Vance supports payments via two modes:Direct transfer via PlaidPlaid is a payment gateway that connects directly with your bank to initiate the transfer.Bank transferThis requires you to initiate a transfer to Vance’ bank account, and after the payment is credited to Vance, Vance transfers the money to your recipient’s account. In both cases, you can safely expect the recipient to receive the money in less than 10 minutes.
We are sorry for the inconvenience. Please reach out to us at email@example.com and we will help resolve this as soon as possible.
At Vance, we try to deliver on the promises we make. In case your transaction is delayed, we will notify you over email and phone. One of our team members will be in touch to make sure your transaction is processed at the earliest.
If your bank is not supported by Plaid, you will need to transfer the amount to Vance’s bank account first. After this amount is credited to our account, we’ll send the amount to your recipient. You can expect the recipient to receive the amount in under 10 minutes.
Please reach out to firstname.lastname@example.org and we will email you the statement for your account.
Vance will ask you for permission to access your contacts. Once you click yes, we will sync your contacts with your Vance account.
We are available 24/7! Email us at email@example.com or chat with us on Whatsapp or iMessage.
You can add, delete or edit your recipients from the manage recipients tab in the menu.
We are available 24/7 at +44XYZ. Please reach out to us for any questions you might have.
We have partnered with financial institutions that provide us with live market rates. At the time of transfer, Vance will show these rates to you without adding a margin. We do this to ensure that you get the best conversion rates for every transfer
Live rate (also known as mid-market rate) is the rate between the buy and sell price of any currency pair at any given moment.
Hold tight, we will be rolling out this feature soon. If you want new products before everyone, join our beta user community here and stay ahead of the curve!
We are available 24/7! Email us at firstname.lastname@example.org or chat with us on Whatsapp or iMessage. We will work to resolve your query as soon as possible
Yes. To begin with, we are offering all our users their first 3 transactions for free. For more offers, stay tuned to our website and sign up for updates.
Currently we support transfer from GBP to INR only. More currencies will be added very soon. Stay tuned!
Vance charges a flat 3 GBP fee per transfer from the UK to India. This is a flat fee, regardless of the amount of money transferred. This apart, we add zero mark-up to the live conversion rate.
Vance works with regulated entities to enable cross-border transactions. Vance in itself is not licensed by FCA or any financial institutions.
Yes, Vance works with industry leading platforms to provide remittance service to India. Our partners are regulated by the FCA in the UK and we strive to maintain bank level security for all your transactions.
Vance treats all customer related data with bank level security. Your data is safe on our platform and protected with the highest level of encryption.
Vance does not store any personal information of our users. We do store your transaction history till the time your account stays active with us. We do this to be able to give you support for your transactions.
Still can’t find what you are looking for?
We’re always happy to chat or get feedback.