Vance Technologies Limited Terms of Use

Last updated on

04.01.2023

These Terms of Service constitute a binding and enforceable legal contract between Vance Technologies Limited a limited company incorporated in England with registered number 14378396 and registered address at Profile West, 950 Great West Road, Suite 2, First Floor, Brentford, TW8 9ES, United Kingdom (“Company”, “Vance”, “we”, or “us”) and any end user of the Service (“you”, “user”, “your”). It contains important information about your rights and obligations. It also contains a disclaimer of warranty and a limitation of liability clause.
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1. ABOUT THESE TERMS OF SERVICE
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1.1. These Terms of Service set out the terms on which:
1.1.1. We offer all those services provided through the Vance Mobile App (and any website maintained by us including without limitation the website at www.Vance.tech its subdomains and associated Vance third party services (together, the “Platform”)) including without limitation providing you with a venue to aggregate international payment services and book currency exchange transactions from our contributing Regulated Payment Partner(s); and
1.1.2. you agree to use the Platform provided by us and all those platforms maintained by us.
1.2. Please read this Terms of Service document carefully and make sure that you understand them before using the Platform. If you do not agree to these Terms of Service, you must cease use the Platform with immediate effect.

2. SERVICES
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2.1. We provide the Services and operate the Platform. The Platform enable private individual users and business users to build an international payment order, receive live exchange rate quotes and book transactions.
2.2. By accepting these Terms of Service, you accept and agree that, when we have compiled a full Client Profile, including but not limited to all personal / business background information and all supporting documents adequately required within the account activation process, we will forward the full Client Profile securely to the relevant Regulated Payment Partner(s), from the list detailed in Clause 7.7.
2.3. The Regulated Payment Partner(s) will conduct standard due diligence checks including, but not limited to, Know Your Client (KYC) and Anti-Money Laundering (AML), for the purposes of your onboarding on the Platform.
2.4. Acceptance and activation of any User is at the sole discretion of the Regulated Payment Partner(s).
2.5. When a Regulated Payment Partner(s) activates your account, you can only access this service via Platform. Vance log-in details do not provide direct access to any Regulated Payment Partner(s) online platform.
2.6. We are not a foreign exchange broker or intermediary or Money Service Business (MSB) of any kind. We do not exchange currency or make physical delivery of foreign currency. We are not parties to any transactions and have no, and assume no, control over the legality, compliance or other aspects of any transactions originated by means of the Platform.
2.7. Transactions booked via Platform are booked directly with the Regulated Payment Partner. By accepting these Terms of Service, you agree, by extension, to the Terms & Conditions of the Regulated Payment Partner(s), listed and provided by link, in Clause 7.7.
2.8. At the point of booking every transaction, where you agree to enter a legally binding contract directly with the Regulated Payment Partner(s), you will accept their specific Terms & Conditions once again.
2.9. Transactions booked via Platform are booked directly with the Regulated Payment Partner(s). We have agreement(s) with the Regulated Payment Partner(s) to earn a fee from every transaction booked via Platform.
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3. ACCEPTANCE OF TERMS OF SERVICE
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3.1. By using the Platform, you accept and agree to be bound by these Terms of Service.
3.2. You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms of Service. If you represent an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms of Service.
3.3. We may at any time modify these Terms of Service. We will notify you of any changes to these Terms of Service either by emailing you (at the email address notified by you to us on the Platform) or by posting a notice on the Platform.
3.4. By continuing to use the Platform after changes to these Terms of Service are made and notified to you, you agree to be bound by all changes.
3.5. At any time you can review the most current version of our Terms of Service by clicking on the “Terms of Service” link located at the bottom of the website at www.vance.tech. The most current version displayed on that page will supersede all previous versions.

4. LIMITATIONS ON USE
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4.1. You must be at least 18 years old to use the Services or the Platform. If you do not qualify, please do not use the Services or Platform.
‍4.2. Should you choose to access the Platform from locations outside of England and Wales, you will be responsible for compliance with local laws if and to the extent such local laws are applicable.
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5. YOUR CONDUCT
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5.1. By using the Platform, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Services or the Platform;
5.2. You agree and undertake to keep your user login details, User Login ID’s confidential, not to disclose your login details to any other person and not to permit any other person to log in to the Platform using your login details;
5.3. In the event that you want to grant another individual access to your account, you agree to set that individual up as an authorised user and grant them the necessary permissions on your account, as you see fit;
5.4. You agree not to interfere with the servers or networks connected to the Platform or to violate any of the procedures, policies or regulations of networks connected to the Platform, including these Terms of Service. You also agree not to:
5.4.1. attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Platform to any third party, or jeopardise the correct functioning of the Platform, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Platform;
5.4.2. attempt to gain access to secured portions of the Platform to which you do not possess access rights
5.4.3. impersonate any other person while using the Platform;
‍5.4.4. conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Platform;
5.4.5. resell or export the software associated with the Platform;
5.4.6. use the Platform to generate unsolicited advertisements or spam; or
5.4.7. use any automatic or manual process to search or harvest information from the Platform, or to
interfere in any way with the proper functioning of the Platform.
5.5. You further agree to use the Platform only for lawful purposes.
5.6. From time to time, you may find links to third party websites on the Platform. These links are provided for your information only and are not recommended by Vance. Vance has no control over the content of third party sites and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of them. When accessing a third-party website, you are advised
to check such website’s terms of service and privacy policy to ensure compliance with applicable laws.

6. OUR RIGHTS
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6.1. In providing you with access to the Platform, Vance reserves the following rights, and in accessing, browsing, or otherwise using the Platform you grant to Vance and agree that we shall have the following rights:
6.1.1. the right to refuse or withdraw your access to the Platform in accordance with applicable laws for any reason at any time (with or without notice) if in our sole and absolute discretion you violate or breach any of these Terms of Service;
6.1.2. the right to amend or update the Platform from time to time;
6.1.3. the right to access any or all your accounts in order to respond to your requests for technical support so long as we maintain appropriate administrative physical and technical safeguards for the protection of the security and confidentiality and integrity of your data; and
6.1.4. the right to terminate without notice user accounts and delete any associated data if that account has been inactive or disabled for 365 days or more.

7. OWNERSHIP OF DATA
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7.1. Personal information about you (including without limitation your name, address, email address, telephone number, information found on your passport or driving licence and your likeness) shall at all times belong to you.
7.2. Trade Information derived from any trade that you execute through one of our contributing foreign exchange companies will belong to the Regulated Payment Partner(s). As part of our relationship with our panel of Regulated Payment Partner(s), they are required to provide us with such trade-related information for the purposes of:
7.2.1. enabling us to track the amount of commission payments due to us;
7.2.2. improving our services to you by tailoring the Platform to your requirements;
7.3. Each time you trade with one of any Regulated Payment Partner(s) on the Platform, you give permission for the Regulated Payment Partner(s) to disclose personal information and transactional information to us for the reasons given above.
‍7.4. Following the principle of adequacy (or data minimisation), we will only request the personal data, or business-related data, required in relation to delivering the Service.
7.5. We may share some/all of the data you provide in your application with third-party companies for the purposes of:
7.5.1. electronically verifying the information, you have provided;
7.5.2. sourcing further information, as part of the account on-boarding process;
‍7.5.3. This may involve a credit check being carried out on you, your directors, LLP members, partners, trustees, beneficiaries and/or beneficial owners (as applicable). This credit check will leave a soft- footprint on the relevant person’s credit history. By agreeing to these Terms of Service, you warrant that you consent and that you have obtained the consent of every such director, LLP member, partner, trustee, beneficiary and/or beneficial owner (as applicable) for such a credit check to be carried out;
7.6. We will provide all necessary cooperation to enable the Regulated Payment Partner(s) to deliver their regulatory requirements. Where necessary, you will be contacted to provide certain additional documents to complete the AML/KYC checks required by our Regulated Payment Partner(s);
7.7. On completion of a full Client Profile, required by our Regulated Payment Partner(s) to activate your trading account, all of the data you have provided, along with any additional data sourced from the public domain, or third-party data providers to complete a full Client Profile, will be shared with the relevant Regulated Payment Partner(s) to deliver the Service. By accepting these Terms of Service you will, by extension, accept the Terms & Conditions of the Regulated Payment Partner listed below:‍‍

Terms of use

Last updated on 04.01.2023

The terms and conditions ("T&Cs") define our relationship with you – as we can only permit you to use our services if you agree to follow these T&Cs. The T&Cs also showcase the laws that apply to our company, Vance Techlabs Private Limited.

These general terms provide the outline of your access to the weblink: www.vance.tech. It consists of the mobile application (available in Android and iOS) by the name of 'Vance' (collectively, “Platform”, and all mini-links within). It also covers the use of Services (as defined below) provided to you (“you”, and “User” as the context may require) by Vance Techlabs Private Limited (“Vance”, “Company”, “we”, “our” and “us” as the context may require).

By accessing or using our weblink, Services (as defined below), Platform, or mini-links, including all our content or information shared there (“Our Content”), you acknowledge that you have read, understood and agreed to be bound by our T&Cs.

Please read these T&Cs carefully before accessing the Platform and /or using the Services (as defined below). If you do not agree to these T&Cs, you shall not access the Platform and/or use the Services. By your access/usage of the Platform/Services shall signify your unconditional acceptance to these T&Cs and other supplemental terms/policies (as framed by Vance from time to time).

1. Services

Services means and includes the following services/features in the mobile application and/or website as provided by Vance, collectively referred to as the “Services”:

1.1.

NRE / NRO Account with Renowned Indian Banks: The NRE Account, or Non-Resident External Account, is a banking service offered to Non-Resident Indians (NRIs) to conveniently transfer their income earned in foreign countries to India. This account serves as a seamless channel for NRIs to manage their finances effectively and facilitate various transactions within the country. Additionally, the NRO Account, or Non-Resident Ordinary Account, is designed for NRIs to manage and maintain their income earned in India, denominated in Indian rupees.

At our Platform, we strive to provide comprehensive information and assistance regarding NRE/NRO Accounts. We aim to ensure that you are well-informed about the features, benefits, and processes involved in opening and managing these accounts. However, please note that for NRE/NRO Accounts, we act as an intermediary, connecting you with our banking partners.

While we generate leads and facilitate the initial steps in the process, our banking partners and third-party investment providers are responsible for delivering the ultimate banking and investment services. They possess the necessary expertise, infrastructure, and regulatory compliance to cater to your specific banking and investment requirements, ensuring a seamless experience for you.

1.2.

AI Tax Consultant: AI Tax Consultant is an AI based services to facilitate tax consultancy services that are supported by an AI technology platform. Our mission is to provide an efficient and effective means for Users to obtain tax-related guidance and support. By accessing the AI Tax Consultant, Users can submit inquiries about their tax matters and receive prompt and professional assistance through the advanced technological capabilities.

1.3.

Waitlist: Vance Waitlist is an exclusive priority list designed to provide early access to the first version of our product. By joining our waitlist, you will have the opportunity to be among the first individuals to experience our innovative product and benefit from our tailored financial planning webinars. The Vance Waitlist ensures that individuals registered with us receive priority access to the initial release of our product. This allows you to explore its features, functionalities, and benefits before it becomes widely available to the general public.

Please note that joining the Vance Waitlist does not guarantee immediate access to the product or automatic membership in the NRI Community. It secures your position in the priority list, ensuring that you will be considered for early access and community membership as slots become available. We will notify you regarding the status of your waitlist registration and any relevant updates via the email address you provide during registration.

1.4.

Investment Services: The Company, as an intermediary, facilitates the opportunity for you to invest in various financial products offered by banks, financial institutions, mutual funds, and other third-party investment providers. Through our Platform, we enable you to access these investment opportunities. However, please note that the investment services themselves are not provided by the Company but by third-party institutions. .

We offer investment facilities in regular plans of financial products, ensuring that you have a range of options to choose from. By leveraging our Platform, you can explore and select suitable financial products for your investment goals.

While the Company serves as an intermediary for investment services, it's important to understand that the actual management and performance of the financial products/investment lie with the respective banks, financial institutions, mutual funds, and other third-party investment providers. The Company does not directly manage or control the performance of these products.

1.5.

Other Services: Any other services offered by Vance on its Platform.

2. Account registration

2.1.

In order to avail the Services, you will be required to create an account on the Platform by setting up a username and password which will be linked to your phone number and email address. Hence, Vance will be verifying your email id and mobile number via OTP.

2.2.

You agree that you shall implement reasonable measures to secure access to:

2.2.1.

any device associated with the email address or phone number, linked to your account with the Platform; and

2.2.1.

the username, password and other login or identifying credentials to access the Platform.

2.3.

You are responsible for maintaining the confidentiality of your username and password, assigned during the Account registration process. You agree to immediately notify the Company of any disclosure or unauthorised use of your Account, or any other breach of security with respect to your Account.

2.4.

You must ensure that you log out from your Account at the end of each session to prevent misuse of your Account.

2.5.

You expressly agree and consent to be liable and accountable for all activities that take place through your account. The Company shall in no manner be held liable for any unauthorised investments through your account due to unauthorised access including but not limited to hacking and security breaches.

3. License to use

3.1.

We only grant you a limited, exclusive, non-assignable, and non-transferable license to access our content on the express condition that you have agreed to abide by our T&Cs. This license restricts any unauthorized use of the Services; decompile, disassemble, or reverse engineering any of the Platform and/or Services comprising or in any way making up a part of the Services and/or Services; any reproduction, duplication, sale or resale of the Platform and/or Services its contents; any derivative use of Services or its contents.

4. Other convenants

4.1.

You understand and agree that the Services may be modified, updated, interrupted, suspended, discontinued or terminated by Vance at any time without any reason, notice and liability towards you.

4.2

In order to use the Services / Platform, you may be required to provide various information as requested by Vance from time to time.

4.3.

You represent and warrant to Vance that your use of the Services does not violate any applicable law, regulation or any provision of these T&Cs.

4.4.

You agree not to interfere with the servers or networks connected to the Services or to violate any of the procedures, policies or regulations of networks connected to the Services, including these T&Cs.

4.5.

You further agree to use the Services only for lawful purposes.

5. Vance's limited liability

5.1.

Vance does not provide or make any representation, warranty or guaranty, express or implied, about the Services, and to the fullest extent permitted by law disclaims all liability arising out of the User’s use or reliance upon the same.

5.2

Your access to and use of the Services is at your own risk. Vance shall have no responsibility for any harm to your computing system, loss of data, or other harm to you or any third party that results from your access to or use of the Services.

5.3.

In addition to other limitations and exclusions in these T&Cs, in no event shall Vance, its directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Services.

5.4.

The failure, delay or omission of Vance and/or its respective partners/suppliers to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision. A waiver on any occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions

6. Third party content

6.1.

Certain contents, products and/or services available through the Tax AI Services may include materials from third parties. Vance shall not be liable/responsible in relation to such third-party content, products and services.

6.2

Third-party links on the website / Platform may direct you to third-party websites that are not affiliated with Vance. We shall not be responsible for examining or evaluating the content or accuracy and further we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

6.3.

Please review carefully the third-party’s/seller’s policies and practices and make sure you understand them before you engage in any transaction. complaints, claims, concerns, or questions regarding third-party products/services shall be directed to the third-party/seller.

7. As 'is' and 'as' available disclaimer

7.1.

The Service is provided to you "As Is" and "As Available" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Services will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

7.2

Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Services, or the information, content, and materials or products included thereon; (ii) that the Services will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Services; or (iv) that the Services, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

7.3.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

8. Intellectual property rights

8.1.

You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software, source-code, know-how and materials displayed on the website or used by Vance to operate the Services is proprietary to Vance.

8.2

Vance hereby expressly reserves all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these T&Cs, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation of them is strictly prohibited. These T&Cs do not transfer to you or any third party any rights, title or interest in or to such intellectual property rights

8.3.

You agree, and represent and warrant, that your use of the Services, or any portion thereof, will be consistent with the foregoing covenants and restrictions and will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties.

9. Privacy/Data protection

9.1.

Vance has adopted reasonable security practices and procedures that are commensurate with the information assets being protected, and considering the nature of our business Vance has implemented relevant technical, operational, managerial and physical security control measures so as to protect the information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

9.2

In order to access the features of the Platform and use the Services, you may be required to provide certain personal information to the Company. You confirm and verify that the personal information submitted to the Company is accurate and authentic and agree to update the Company if there is any change in the information so submitted.

9.3.

In the process of providing the Services, Vance may collect and use certain personally identifiable information. You confirm and verify that the personal information submitted to the Company is accurate and authentic and agree to update the Company if there is any change in the information so submitted.

9.4.

Vance is committed to protect such information and to take all reasonable precautions for maintaining confidentiality thereof. In this regard, Vance has framed a privacy policy as available at www.vance.tech/privacy-policy/list and updated from time to time (“Privacy Policy”), which inter-alia applies to the Users of the website and/or the Services . PLEASE READ THE PRIVACYPOLICY CAREFULLY BEFORE SHARING ANY PERSONAL INFORMATION.

9.5.

In addition to the above, for the purposes of providing Services, the User hereby understands and agree that Vance shall have the right to collect and use personally identifiable information of the User, such as name, email address, phone number and address, as provided by the User to Vance from time to time directly or indirectly (or provided in past).

9.6.

Your access/usage of the website/Services shall constitute your acceptance to the privacy terms and conditions as provided herein and to the terms and conditions of the Privacy Policy. You may withdraw your consent/acceptance to the aforesaid terms and conditions anytime (including withdrawing consent for using of personally identifiable information by Vance), on account of which Vance may discontinue your access, in part or full, to the website/Services/associated features and benefits.

10. Disputes Resolution

10.1.

If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.

11. Governing Law and Jurisdiction

11.1.

These T&Cs shall be construed in accordance with the applicable laws of India, and the courts at Bengaluru, India shall have exclusive jurisdiction in any proceedings arising out of these T&Cs/between Vance and User in relation to the Services.

12. For European Union (EU) Users

12.1.

If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

13. Miscellaneous

13.1.

Indemnification: You agree to defend, indemnify and hold harmless Vance, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, which may result in any loss, damage or liability to Vance or to any third party, on account of (including but not limited to) breach of any warranties, representations or undertakings, or in relation to the nonfulfillment of any of your obligations under these T&Cs, or arising out of your violation of any applicable laws or regulations.

13.2

Eligibility: You must be at least 18 years old to use the Services. If you do not qualify, please do not use the website or Services. Should you choose to access the website from locations outside of India, you will be responsible for compliance with local laws if and to the extent such local laws are applicable.

13.3.

Modification: Vance reserves the right to modify or change these T&Cs and other supplemental terms/policies from time to time (where such modifications or changes will take effect and be binding on and from the day they are posted on the website), and you shall be liable to update yourself of such changes. Your continued usage of the Services shall constitute your acceptance of the amended T&Cs/policies.

13.4.

Termination: Vance may terminate these T&Cs at any time and may do so immediately without notice, and accordingly deny you access to Services. Any such termination will be without any liability to Vance.

13.5.

Severability: If any of the provisions of these T&Cs is determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these T&Cs are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining T&Cs shall survive, remain in full force and effect and continue to be binding and enforceable.

13.6.

Supplementary T&Cs: These T&Cs are supplementary to other terms & conditions/polices framed by Vance. In case of any inconsistency between the provisions of these T&Cs and above referred terms & conditions/polices, Vance shall at its sole discretion remove such inconsistency.